Seasonal Hold
Hold your services
- Keep your same phone number
- Keep your equipment setup as-is; no return necessary
- No need to schedule a tech support visit
- No reconnect fees
- Hold services till you need them (up to 120 days)
For snowbirds, hunters, or families with second homes, finding an affordable way to have the internet and phone services that fit your needs can be a real wallet-ache. Seasonal Hold to the rescue!
Why Seasonal Holds Are Better Than Disconnecting
First, there are the reasons you may want to put your internet or home phone service on hold. Seasonal Hold can be the best option for those in the following categories:
- Retirees or snowbirds
- Families with second homes
- Hunters and lake-lovers with cabins
- People who rent out multiple private properties
- Military and Governmental personnel
- Families facing the loss of work due to health
- Long-term travelers
Canceling and reconnecting services are often the only option for part-time residents, but this method can come at a significant cost. Setting up with a brand-new service is expensive when you must pay fees for activation, installation, 1-time equipment costs, contract cancellation fees, and deposits.
Suspending service via a Seasonal Hold lets you skip the fees, pay a lower rate, and make it easier to restart your service when you return.
When you choose Seasonal Hold with Wave Rural Connect, you can:
- Keep your same phone number
- Keep your equipment setup as-is; no return necessary
- No need to schedule a tech support visit
- No reconnect fees
- Hold till you need them again (up to 120 days)
* Seasonal hold requires autopay applied to your account.
Seasonal Hold Frequently Asked Questions
Just call our Member Services team at (833) 492-8372 to set a date for your services hold. You must call us again on the date you want services to be reactivated.
Currently, Seasonal Hold does not have a limit. Responsibility for removing your services from a hold status is on the customer. You must call in to remove the Seasonal Hold and restore services.
Enrollment is free – pay a low monthly fee of $9.99 and maintain your services.
Yes. Currently, delinquent or adjusted accounts are not eligible for Seasonal Hold without an agreement from Wave Rural Connect, LLC. Upon reactivation, services transition from suspended to active status on the date requested, and monthly recurring charges are applicable from that date.
Services are usually reactivated within 1 hour after you notify us by phone.
Payments must be made by autopay to put your services on Seasonal Hold.
Any devices that rely on the Internet via Ethernet or Wi-Fi connection will not be accessible during this time.
We cannot hold just a portion of your services. Seasonal Hold applies to all subscribed services for the duration of the hold.
When you put your services on hold, your voicemail will be inaccessible.
When you have multiple phone lines, you must suspend all lines. We are not able to apply Seasonal Hold to only 1 line under the same account. Seasonal hold applies per account.
The Seasonal Hold does not extend expiration dates for promotions. Upon reactivation, services transition from suspended to active status on the date requested, and monthly recurring charges are applicable from that date at the current rate.
Yes. The Seasonal Hold is per account, and all services are under each account. You can set up a hold for each account on the same call.