Billing

Yes. Wave offers a Seasonal Hold option for $9.99 per month.

For hold periods totaling less than 6 months in a calendar year, you can pay $9.99 per month. All services will be set to a hold status and will not function while held. You will not need to return equipment and can call us at any time during business hours to reactivate services. Reactivation is usually the same day.

For periods totaling more than 6 months in a calendar year:

• A full service disconnect would be required.
• All equipment would need to be returned to an Arkansas Valley Electric Cooperative office.
• A $25 reconnect fee and/or a $50 truck roll fee may be charged.

Your bill for Wave Rural Connect services will be mailed in the same envelope as your Arkansas Valley Electric Cooperative bill. You can choose to pay both bills with the same payment. You must include the stubs for both accounts, or the full amount will be applied to your AVECC bill.

Note: If you already have an automatic bank draft set up for your electric account with AVECC, you still must contact us to add WAVE Rural Connect billing to your automated setup.

For more billing information, see the AVECC Ways to Pay page.

Billing for Wave Rural Connect services will begin once the installation is completed and all services have been turned on. All services are billed 1 month ahead. This means that if you receive a bill in April, it will be for services to be received in May.

All bills for Wave Rural Connect services are paid in advance. Example: if paying in July, you are paying for the month of August.

Your first bill will include:

• Any installation charges not paid up front
• The monthly amount for the first 2 months
• The pro-rated amount is based on your installation date and when your electric/WAVE bills arrive
• Taxes and regulatory fees

You will be able to make a payment by the following methods:

• Arkansas Valley Electric App: Android | iOS
• Online
• Mail
• Arkansas Valley Electric Offices
• Kiosks

Yes, there will be a late fee assessed on the account if the payment is not made on the original due date.

For most residential and business internet there is no contract.

For more complicated installations or custom business needs, there may be a required contract term of 12 months or more, commencing on the date Service is made available. Thereafter, the term shall automatically renew on a month-to-month basis at WAVE’s then-current monthly pricing and fees.

Our standard residential and business services have no contract and those have no cancellation fee.  Subscribers may cancel Service at any time.

If a Subscriber has a special build or custom service there is usually a contract for these services. Canceling Service at any time during the contract period usually incurs an early cancellation fee, equal to the remainder of the term multiplied by the agreed monthly service fee.

For our standard residential and business services you may add or change your service tiers. Changes within the same service tier will incur no charges and can be applied in the same day, most of the time.

If you have a customized build or service plan a new contract may be required if additional installation or construction at the service location is required for any upgrades of service.