Getting Started/Signing Up

Couple using laptop
Who can get WAVE Rural Connect?

All Arkansas Valley Electric Cooperative members will be eligible to receive service. You can review our phase map. Any zone that is in color is live, and gray areas are future Phases and Zones.

We do offer services outside AVECC membership based on Federal and state funding methods. We release these on an ad-hoc basis as funding is released, so we can build out the areas. Expressions of interest on our signup site help us plan for any possible expansion outside planned and funded areas—even if your area is not on the official list, show your interest today.

How does wave decide on the construction schedule?

The construction schedule is based on:

  • Density
  • Total cost
  • Cost per home or business passed
  • Number of potential subscribers in the area
  • Cooperative communication needs
  • AVECC and Wave Rural Connect office locations
  • Revenue projections
  • Federal or state funding options
How do I sign up?

When you are eligible to sign up, you may do so in 1 of 4 ways:

Website:

  1. Go to our Signup Page and fill out the contact and account details.
  2. Our Customer Support team will reach out to you to confirm your details and take your order and get your installation scheduled.

Mailer: When service is ready for ordering in your area, you will receive a packet in the mail with details about the service and a signup form. You can fill out the form and mail it to us or bring it to any AVECC location.

Phone: Call (833) 4WAVERC ((833) 492-8372)

Arkansas Valley Electric Cooperative Offices:

Ozark Headquarters Office
208 South 17th Street
PO Box 77
Ozark, AR 72949

Waldron District Office
1908 South Main
PO Box 9
Waldron, AR 72958

Pocola, OK. District Office
1302 South Pocola Boulevard
PO Box 490
Pocola, OK 74902

Van Buren District Office
5600 North Highway 59
PO Box 6967
Van Buren, AR 72956

Even if our service is not yet available in your area, you can enter your information, and we will contact you when your area is ready for Wave Rural Connect services. Feel free to sign up, even if you are not an Arkansas Valley Electric Cooperative member; you can sign up to show interest. If enough interest is shown in an area, it could be a candidate for expansion.

Can I add to or edit my order online?

At this time, our order system is an intake-based system. If your order has already been placed for more than a few days, it is best to call us at (833) 492-8372 to make changes. If you already have active service, it is faster to call or email us, as you will get a live representative during business hours.

What if I’m not an Arkansas Valley Electric member?

We plan to offer Wave Rural Connect to all AVECC members before considering whether to expand outside the AVECC coverage area. You may fill out our Registration Form and we will confirm whether your area is served on on in our plans to. If services are not planned for your area, we will put you on a list to notify id or when service is available.

How do I get WAVE Rural Connect if I’m a renter?

If you live in an apartment, call us at (833) 492-8372, as your complex may require authorization for a WAVE installation.

If you live in a rented house or your complex does not have an access agreement with WAVE Rural Connect, you will need permission from your landlord to have the installation performed.

You can download our Landlord Authority letter, have it filled out by you and your landlord, then mail it in with your signup form or talk to a Member Service Representative for more information at (844) 492-8372.