Once you have signed up for your service package online, by mail, or by phone, we will contact you to schedule a date for the in-home installation.
Yes, you or a legal resident of the home over the age of 18 must be present for the scheduled in-home installation to verify your selections and choose where to place the equipment.
You must remain on the premises until the installation is completed. If you need to leave during an in-home installation, our technician will need to reschedule the remainder of the installation.
You do not need to be home for the fiber connection installation to the exterior of the home.
Details on our Installation Process.
Yes, the installation team will enter your home to install the fiber optic cable and necessary equipment.