Just call our Member Services team at (833) 492-8372 to set a date for your services hold. You must call us again on the date you want services to be reactivated.
Currently, Seasonal Hold does not have a limit. Responsibility for removing your services from a hold status is on the customer. You must call in to remove the Seasonal Hold and restore services.
Enrollment is free – pay a low monthly fee of $9.99 and maintain your services.
Yes. Currently, delinquent or adjusted accounts are not eligible for Seasonal Hold without an agreement from Wave Rural Connect, LLC. Upon reactivation, services transition from suspended to active status on the date requested, and monthly recurring charges are applicable from that date.
Services are usually reactivated within 1 hour after you notify us by phone.
Payments must be made by autopay to put your services on Seasonal Hold.
Any devices that rely on the Internet via Ethernet or Wi-Fi connection will not be accessible during this time.
We cannot hold just a portion of your services. Seasonal Hold applies to all subscribed services for the duration of the hold.
When you put your services on hold, your voicemail will be inaccessible.
When you have multiple phone lines, you must suspend all lines. We are not able to apply Seasonal Hold to only 1 line under the same account. Seasonal hold applies per account.